Summary: We can’t all be professionally good looking.

Product Specialist

Location: Medford, OR
Benefits Offered: Medical, Dental
Employment Type: Full-Time

Position Opening

We are hiring for a Product Specialist! This is the Tiger Blood of Empire. You will be working as part of a team learning how to purchase orthotic & prosthetic devices. Here are the rules for the Product Specialist position, count em’ (preferably in your best Dua Lipa impersonation):

♫ ♩ ♫

One: Pick up the phone
A customer is calling because their password is incorrect and/or unknown
Two: Go ahead and let them in
It won’t be long before you’ll have to reset their password again
Three: Be their friend
You know they’re going to be calling you again in the morning

♫ ♩ ♫

While you’re certain to have the above conversation multiple times, here is a list of other major duties:

Review:

  • Read all facility notes, vendor notes, item notes, and customer notes (if applicable)
  • Review customer orders, sourcing from the best vendor based on item and shipping costs
  • Obtain pricing from vendors, communicating price quotes to the operations team
  • Confirm availability of items that are time sensitive/have need-by dates or are commonly out of stock or delayed
  • Contact facilities if more information is needed to ensure accuracy of orders and to avoid unnecessary delay

Customer Service:

  • Handle phone calls and chats for CS issues, commonly involving:
    • Order Tracking
    • Price Quotes
    • Return/warranty policy
    • Vendor issues like wrong item shipped or incomplete shipments
  • Act as a liaison between the customer and the vendor for CS issues, advocating for the customer when error is on vendor’s part
  • Enter new orders on behalf of customer, if requested

Sexy? Meh, probably not. But when is work sexy? Actually, don’t answer that and definitely don’t illustrate your point while employed at Empire. What IS attractive tho, is working with an incredible team in an industry that tirelessly works to improve the quality of patient’s lives.

Desirable Characteristics

  • Details. Details. Details. There is a LOT of information to process. If you’re good with details, you’ll be good at this
  • Excel in Excel (circular reference). Familiarity in spreadsheets and formulas is a huge +
  • You are in front of a computer (or a computer is in front of you???) for 8 hours. Make sure that’s not an issue
  • Lots of stuff going on at once – be good at multitasking
  • Sarcasm and donuts. Hopefully, you enjoy both…………….on your own time. The point is to be likable
  • Ability to fluently discuss, defend, and recommend the best TV shows and present facts in a small group setting

** Aptitude with rick-rolling a plus

Why Empire

Once a part of the Empire team – we have no intention of:

  • Giving you up
  • Letting you down

Empire is a great place to work. Here are a few things that we provide:

  • Opportunity to contribute and be a part of a fast-growing technology driven company that is as adaptable and exciting as a start-up, yet established enough to provide stability and security
  • Electric sit/stand desk
  • Three high resolution monitors
  • Medical/Dental coverage paid at 100%
  • Dedication to a highly caffeinated workforce
  • Paycheck(s) redeemable for American paper currency and coins

Job Specifics

  • Benefits package available for full time employee
  • Compensation will be commensurate with ability and experience

About Empire Medical

Empire Medical is a leading provider of technology-enabled, data-driven solutions that simplify the purchasing process across the orthotic and prosthetic industry. We seek to attract, develop and retain employees that share our commitment to innovation, continuous improvement, superior service and professional curiosity.

Apply Today

YOUR NAME (REQUIRED)

YOUR EMAIL (REQUIRED)

SUBJECT

HOW DID YOU HEAR ABOUT US? (REQUIRED)

IF "REFERRAL" OR "OTHER" PLEASE LIST SOURCE BELOW

Upload Resume

Upload Cover Letter

Voice

541.245.6657


Social